2nd Level IT Support Engineer with German
About the Role
We are looking for a skilled 2nd Level IT Support Engineer (German-speaking) to join our client's team and provide advanced technical support for our clients. In this role, you will handle complex IT issues, support critical systems, and work closely with customers and internal teams to ensure stable and efficient IT operations.
The client is focused on delivering reliable managed services, IT support, and IT hardware solutions to small and medium-sized businesses by combining technical expertise with a customer-first approach. From day-to-day IT support to long-term infrastructure management, our partners support organizations across Germany to simplify technology and enable business growth.
What You'll Do
- Provide 2nd-level technical support for Microsoft-based environments
- Analyze, troubleshoot, and resolve escalated incidents from 1st-level support
- Perform user and permission management (Active Directory, Microsoft 365)
- Support IT rollouts, migrations, and operational IT projects
- Maintain documentation and update knowledge base
What We're Looking For
- 3 years of experience as a 2nd Level Support Specialist
- Strong troubleshooting skills and service-oriented mindset
- Solid knowledge of Windows OS, Microsoft 365, Active Directory, and Exchange
- Basic understanding of networking (LAN, VPN, WLAN)
- Very good German and good English skills
Why Join KlusAI
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Research That Ships
We publish on IEEE and arXiv, then deploy to production. Your work has real-world impact for enterprise clients across Europe.
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AI-Native Culture
Work at a company built on AI from day one. Every process, tool, and workflow is designed with an AI-first mindset.
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Learn and Grow
Collaborate with 300+ specialists across engineering, design, and research. Mentorship, open collaboration, and continuous learning are built in.
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Flexibility and Balance
Remote-friendly, async-first culture. EU-based with global reach — work where you're most productive.