Terms of Service

These Terms of Service ("Terms") govern your access to and use of the services provided by KlusAI Labs SRL ("KlusAI", "we", "us", or "our"), a company registered in Cluj-Napoca, Romania. This includes our websites, APIs, software, and AI services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using our Services, you confirm that you are at least 18 years of age, have the legal capacity to enter into these Terms, and agree to comply with all applicable laws and regulations, including those of the European Union and Romania.

2. Description of Services

KlusAI provides AI research services, custom AI development, model training, MLOps infrastructure, and related consulting services. The specific features and functionality available to you depend on your service agreement.

3. Account Registration

To access certain Services, you may need to create an account. You agree to:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized use
• Accept responsibility for all activities under your account

4. Intellectual Property

Unless otherwise specified in a separate agreement:

• KlusAI retains all rights to our pre-existing intellectual property, including models, algorithms, and methodologies
• You retain all rights to your data and content you provide to us
• Custom deliverables are governed by your service agreement

5. Acceptable Use

This section outlines the requirements and restrictions for using our AI services responsibly and ethically, in alignment with the EU AI Act and applicable regulations.

5.1 Prohibited Uses

You may not use KlusAI services to:

Illegal Activities

• Engage in any activity that violates applicable laws or regulations
• Facilitate fraud, money laundering, or other financial crimes
• Generate content that violates intellectual property rights
• Engage in unauthorized access to systems or data

Harmful Content

• Generate content that promotes violence, hatred, or discrimination
• Create child sexual abuse material or content sexualizing minors
• Produce content designed to harass, bully, or intimidate individuals
• Generate malware, viruses, or other malicious code

Deception and Misinformation

• Create deepfakes or synthetic media intended to deceive
• Generate false information presented as factual
• Impersonate individuals or organizations without authorization
• Manipulate public opinion through coordinated inauthentic behavior

High-Risk Applications Without Safeguards

• Autonomous weapons systems or military applications
• Medical diagnosis or treatment recommendations without human oversight
• Fully automated legal, financial, or employment decisions
• Critical infrastructure control without appropriate safeguards

Privacy Violations

• Unauthorized collection or processing of personal data
• Surveillance activities without legal basis
• Biometric identification without consent
• Tracking or profiling vulnerable populations

5.2 Requirements for Use

When using KlusAI services, you must:

• Maintain human oversight: Ensure appropriate human review for consequential decisions
• Disclose AI use: Inform end users when they are interacting with AI-generated content
• Implement safeguards: Deploy appropriate content moderation and safety measures
• Monitor for misuse: Actively monitor your applications for potential misuse
• Report issues: Promptly report any safety concerns or policy violations to us

5.3 Industry-Specific Requirements

If you operate in regulated industries (healthcare, finance, legal, etc.), you are responsible for:

• Ensuring compliance with all applicable industry regulations
• Implementing required data protection measures
• Maintaining appropriate professional oversight
• Documenting AI use as required by regulators

5.4 Enforcement

Violations of this acceptable use policy may result in:

• Warning and required remediation
• Temporary suspension of access
• Permanent termination of services
• Reporting to appropriate authorities

We reserve the right to investigate suspected violations and take appropriate action. To report violations, contact [email protected].

6. Payment Terms

Fees for our Services are specified in your service agreement or order form. Unless otherwise stated:

• Fees are due within 30 days of invoice
• All fees are non-refundable unless otherwise specified
• We may suspend Services for non-payment
• Prices are quoted in EUR unless otherwise agreed

7. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the course of our engagement. This obligation survives termination of these Terms.

8. Data Protection

We process personal data in accordance with our Privacy Policy and the GDPR. For enterprise clients, data processing terms are governed by our Data Processing Agreement.

As an EU-based company, your data is processed and stored within the European Union under EU jurisdiction.

9. Warranties and Disclaimers

We provide our Services "as is" and "as available" without warranties of any kind, except as expressly stated in your service agreement. We do not warrant that our Services will be uninterrupted, error-free, or meet your specific requirements.

Nothing in these Terms excludes or limits our liability for matters that cannot be excluded or limited under applicable EU or Romanian law.

10. Limitation of Liability

To the maximum extent permitted by applicable law, KlusAI's total liability for any claims arising from or related to these Terms or our Services shall not exceed the amounts paid by you in the twelve months preceding the claim.

This limitation does not apply to liability that cannot be excluded or limited under mandatory EU or Romanian law.

11. Indemnification

You agree to indemnify and hold harmless KlusAI from any claims, damages, or expenses arising from your use of our Services, your violation of these Terms, or your infringement of any third-party rights, except to the extent caused by our negligence or willful misconduct.

12. Termination

Either party may terminate these Terms with 30 days' written notice. We may suspend or terminate your access immediately for violation of these Terms or the acceptable use provisions in Section 5.

13. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Romania, without regard to conflict of law principles.

Any disputes arising from or relating to these Terms shall be submitted to the exclusive jurisdiction of the courts of Cluj-Napoca, Romania, except where mandatory EU consumer protection laws require otherwise.

For EU consumers, nothing in these Terms affects your statutory rights under applicable consumer protection legislation.

14. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website or by email. Your continued use of our Services after such changes constitutes acceptance of the updated Terms.

15. Contact Us

If you have any questions about these Terms, please contact us at [email protected].

KlusAI Labs SRL
Cluj-Napoca, Romania